Frequently Asked Questions

Caring for your glassware

All our glassware is hand blown from recycled glass, therefore each piece is individual with a unique colour and finish. Although you should take care when using your glasses, they can be washed in domestic dishwashers and they are versatile enough to be used for hot or cold drinks. 

Sending as a gift

We love knowing our products are being received as gifts. If you want to send your order direct to your recipient, we can add a personalised note and gift wrap. Just selected the gift wrap option and enter your personalised message on the 'Your Cart' page, and we will do the rest. 

Tracking your order

Once your order has been wrapped, packed and dispatched, we will send you a confirmation with an active tracking link. 

Environmentally friendly packaging 

We are committed to minimising any environmental impact. Our handmade glassware is wrapped and packed in recycled and recyclable packaging materials. From biodegradable packaging fillers to paper bubblewrap and paper tapes, you can reuse and recycle any of the packaging.  

Refunds

If you are not entirely happy with the products that you have chosen, you may return them to us within 14 days of receipt. We will be happy to offer you an exchange or refund, provided that the products are returned in an acceptable condition.

We will refund the card used to pay for the original order. We aim refund within 7 working days from receiving the returned products.

Cancellations

You can cancel your order within 24 hours of placing your order. Simply email us at info@the-atlas-works.com

If your order has been delivered, you will be responsible for returning the goods to us and covering the postage. We will be happy to offer you an exchange or refund for the returned products, provided that any received products are in good condition.